Tapee Tea is a traditional Thai herbal blend with centuries of wellness heritage, now trusted worldwide. Our Tapee Tea is laboratory tested, guaranteed 100% steroid-free, and fully Thai FDA compliant, ensuring the highest safety and quality standards. Unlike some products reported by health authorities to contain harmful additives, our tea is authentic, pure, and safe for your health.

We're the only Tapee tea company that provides complete transparency with lab testing, certificates of analysis, and Thai FDA compliance. Every batch is third-party tested for safety. We also offer a 30-day money-back guarantee and have served several satisfied customers safely.

Our Tapee Tea is guaranteed 100% steroid-free and synthetic drug-free, unlike many contaminated products found by FDA. We source directly from certified organic Thai farms, follow GMP manufacturing standards, and provide complete safety documentation for every batch.

Excellent question! We understand your concern given FDA warnings about contaminated products. Our tea undergoes rigorous third-party testing specifically for steroids and synthetic drugs. You can view our Safety & Quality page. We're transparent about our testing - something contaminated sellers cannot offer.

Yes, we ship to USA, Canada, Australia, New Zealand, UK, and many other countries. All shipments comply with international regulations for herbal food products. International orders take 7-14 days with full tracking provided.

Standard Returns

• Returns are accepted within 30 days of receiving your order.

• Return shipping costs must be covered by the buyer.

• Original shipping fees (including those marked as “free”) will be deducted from your refund, based on the actual cost shown on the carrier’s bill of lading.

• Thai import fees equal to 17% of the order’s total value will also be deducted from the refund.

To be eligible for a refund:

• The product must be returned in its original condition.

• An international tracking number must be provided for the return shipment.

• Items that are used, damaged, incomplete, or missing parts will not qualify for a refund.

Wholesale Orders (Tapee Tea)

• Orders of 10 packs (250 teabags) or more are treated as wholesale purchases.

• Wholesale orders are non-returnable and non-refundable.

• New customers are strongly advised to place a smaller trial order before purchasing in bulk.

Refund Processing

• Refunds are processed within 30 days after receiving your returned item.

• Refunds are usually made to the original payment method, but we may, at our discretion, issue refunds via an alternative method.

Shipping Issues & Refunds

• A refund may be considered if the shipping carrier confirms that the parcel is lost or stuck in transit, with no tracking updates for at least 30 days from the last recorded update.

• Refunds will not be granted for delivery delays caused by:

  • Weather conditions

  • Customs inspections

  • Other situations beyond our control

Note: Delivery timeframes provided on TeaTapee.com are estimates, not guarantees.

For return or shipping inquiries, please contact our Customer Service Team and include your order number.

Import Taxes & Customer Responsibility

• Some shipments may be subject to import taxes or customs fees charged by the destination country.

• These charges are the responsibility of the buyer and must be paid directly to your local customs office.

• If import taxes are not paid, customs may hold or abandon the parcel.

• TeaTapee.com will not issue refunds for orders abandoned due to unpaid import duties or fees.

Absolutely. We maintain Thai FDA registration, GMP manufacturing certification, and organic sourcing certificates. Our facility is regularly inspected by authorities. You can verify our certifications on our Safety & Quality page or contact us directly for documentation.

TeaTapee has been sourcing and supplying authentic Thai herbal teas for several years. Our founders have deep connections with traditional Thai herb farmers and decades of experience in herbal medicine. We built this company specifically to provide safe, authentic alternatives to contaminated products.

Absolutely! We offer multiple ways to get help. Use our live chat for instant support or fill out our contact form on the contact page.

Starting August 29, 2025, the US removed the de minimis exemption, so now every shipment to the US is subject to customs duties and tariffs, no matter the order value.

To make this easier for you, TeaTapee.com covers prepaid tariffs on US shipments. We share the cost with our customers and have adjusted our pricing to keep everything clear and upfront.

Unlike many sellers who don’t prepay tariffs—causing unexpected fees and delays—our approach means your order will arrive quickly without any surprise charges at customs.

All TeaTapee.com products are supplied by an Authorized Seller licensed under Thailand’s Herbal Product Act B.E. 2562, with full Thai FDA certification.