We are not taking new orders at the moment

TeaTapee has paused new orders for the time being. You are welcome to browse, but we are not taking orders at the moment.

Orders already placed are not affected and will be shipped as normal.

This is temporary, not a closure. Leave your email and we will write to you the day we reopen — you do not need to chase us.

Enter your order number and the email you used at checkout, and your live tracking appears right here — delivery progress, estimated arrival and every carrier scan.

It’s in the subject line of your order confirmation email (e.g. “Order #12345”).

Where do I find my order number?

It’s in your order confirmation email — in the subject line and at the top of the email (e.g. “Order #12345”). Use the same email address you entered at checkout.

Already have a tracking number?

You can paste it directly into 17TRACK or the carrier’s own website. The tracking number is also in your shipment confirmation email.

Tracking not showing any updates yet?

Newly shipped parcels can take 24–48 hours to appear in the carrier’s system after dispatch. If there are still no updates after a couple of days, or you have any other question about your delivery, email us — we’re happy to help.

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