Returns & Refund Policy
Effective Date: September 4, 2025
Thank you for shopping with TeaTapee.com. We strive to ensure your complete satisfaction. Please read this Returns & Refund Policy carefully before making a purchase.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund or exchange, subject to the terms below.
2. Return Shipping Costs
Return shipping is the buyer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
3. Refund Deductions
When we process your refund, we will deduct:
- Original Shipping Fees: Any outbound shipping charges (including “free” shipping) at their actual cost, as shown on the carrier’s bill of lading.
- Thai Import Fees: A flat 17% of your order’s total value to cover import duties paid on your behalf.
4. Eligibility Requirements
To qualify for a refund or exchange:
- Items must be unused, undamaged, complete, and returned in the original packaging with all accessories, tags, and documentation.
- You must provide a valid international tracking number for the return shipment.
- Returns that are used, damaged, incomplete, or missing parts will not be accepted and will be returned to you at your expense.
5. Wholesale Orders (Tapee Tea)
Wholesale terms apply only to our Tapee Tea product:
https://www.teatapee.com/product/tapee-tea
- Purchases of 10 packs (250 tea bags) or any order totaling 250 tea bags or more of Tapee Tea are final sale and not eligible for return or refund.
- We encourage new wholesale customers to place a smaller trial order before committing to bulk purchases.
6. Refund Processing
- We process refunds within 30 days of receiving and inspecting your returned item.
- Refunds are made to the original payment method. If necessary, we may offer an alternative refund method at our discretion.
7. Lost or Stuck Shipments
If your carrier confirms that a parcel is lost or has had no tracking updates for 30 days, you may request a refund for the item(s) and any shipping charges you paid.
- Delays due to weather, customs inspections, or other factors beyond our control do not qualify for a refund.
8. Import Duties & Abandoned Shipments
- Import taxes, customs duties, and fees imposed by the destination country are the buyer’s responsibility and must be paid to your local customs office.
- We do not refund orders abandoned or returned by customs for unpaid duties or fees.
9. How to Initiate a Return
- Review eligibility and policy terms above.
- Contact our Customer Service Team at atyourservice@teatapee.com with:
- Your order number
- Reason for return
- International tracking number once shipped
- Upon approval, securely package your items and send to the address provided by our team.
10. Contact Us
For questions or to start a return, please reach out:
Email: atyourservice@teatapee.com
Delivery estimates on TeaTapee.com are provided for convenience and are not guaranteed.
