Effective Date: September 27, 2024
Last Updated: October 18, 2025
Contact Information
For all refund requests, order issues, questions, or concerns, please contact us before initiating any payment dispute:
Contact Form: https://www.teatapee.com/contact
24/7 Live Chat: Available on TeaTapee.com
Your Refund Policy Conditions
By placing an order with TeaTapee.com, you acknowledge and agree to the following refund conditions:
1. Eligible Refund Circumstances
Refunds may be granted only under the following specific conditions:
1.1 Defective or Damaged Products
- Products that arrive damaged, defective, or not as described
- Must be reported within 7 days of delivery
- Photographic evidence is required
- Product must not have been misused or altered by the customer
- Original packaging should be retained when possible
- Does not apply to wholesale/large quantity orders (see Section 2.10)
1.2 Non-Delivery of Order
- Order has not been delivered within the maximum estimated delivery timeframe
- Tracking information confirms no delivery or delivery attempt
- Customer may track their order at https://www.teatapee.com/shipment-tracking
- Delayed orders due to weather, customs inspections, natural disasters, or other force majeure events are not eligible for refunds
- Delivery time windows are estimates and may vary; they are not guaranteed
- Customer must confirm non-receipt of the package
1.3 Wrong Item Received
- You received an item that was not part of your order
- Must be reported within 7 days of delivery
- Photographic evidence showing the incorrect item is required
- Item must be returned as instructed
1.4 Customs-Related Non-Delivery
- Orders retained by customs because the customer refuses to provide required information or pay applicable taxes, duties, or fees will not be refunded
2. Non-Refundable Circumstances
Refunds will not be issued under any of the following circumstances:
2.1 Change of Mind
- Buyer’s remorse or change of mind after order placement
- Decision that product is no longer wanted or needed
2.2 Customer Error
- Failure to read product descriptions, specifications, sizes, or dimensions
- Ordering incorrect size, color, or variant
- Minor color variations or size discrepancies within normal manufacturing tolerances
2.3 Delivery Issues Caused by Customer
- Delivery delays caused by incorrect or incomplete address provided by customer
- Delivery failures due to customer unavailability or refusal to accept package
- Failed delivery attempts where customer did not respond to carrier notifications
2.4 Product Condition
- Products that have been used, worn, washed, altered, or modified in any way
- Products with removed tags, labels, or packaging
- Products that show signs of wear or use
2.5 Unauthorized Returns
- Products returned without prior authorization from TeaTapee.com
- Products returned to incorrect address or without following return instructions
2.6 Special Product Categories
- Custom, personalized, or made-to-order items
- Sale, clearance, or promotional items (unless defective)
- Perishable goods or items with expiration dates
2.7 Shipping and Handling Fees
Critical: All shipping costs are non-refundable, including “Free Shipping” promotions.
- Standard Shipping: Non-refundable
- Expedited/Express Shipping: Non-refundable
- Free Shipping Promotions: Actual shipping cost (even when marked as “Free Shipping”) will not be refunded and will be deducted from any refund amount as per the airway bill provided by the carrier
- Return Shipping: Customer’s responsibility unless the product is defective or we shipped the wrong item
2.8 Restocking and Processing Fees
- Restocking fees may apply at our discretion for authorized returns
- Processing and handling fees are non-refundable
2.9 Payment Processing Fees
- Credit card processing fees and transaction charges are non-refundable
- Currency conversion fees (if applicable) are non-refundable
2.10 Wholesale and Large Quantity Orders
Products ordered in large quantities are considered wholesale orders and are non-refundable except at the sole discretion of TeaTapee.com.
Large quantity orders include, but are not limited to:
- Tapee Tea: 250 teabags, 500 teabags, 1000 teabags, or equivalent bulk packaging
- Multiple Products: Orders with equivalent large quantities of multiple products on the same order
- Any order exceeding standard retail quantities
By ordering large quantities, customers acknowledge that:
- They are aware of the product quality and characteristics they are ordering
- They have had the opportunity to order smaller quantities for initial quality control
- Smaller retail quantities are available for first-time customers to assess product quality
These wholesale/bulk orders will not be refunded under any circumstances, except at TeaTapee.com’s sole discretion.
3. Refund Request Process
To request a refund, you must follow this mandatory process:
- Contact Us First
Reach out via our contact page or 24/7 live chat with your order number and issue description. - Provide Documentation
Submit all requested information including photographs, tracking details, and evidence supporting your claim. - Await Authorization
Our team will review your request within 3–5 business days and provide return authorization if approved. - Return Product (if applicable)
Follow our return instructions carefully. Customers are responsible for return shipping costs unless the product is defective or incorrect. - Inspection Period
Returned items will be inspected within 5–10 business days of receipt to verify the claim. - Refund Processing
Approved refunds will be issued to the original payment method within 7–14 business days after inspection approval.
4. Refund Amounts and Deductions
Any approved refund will be calculated as follows:
- Product Cost: Refundable (if eligible and approved)
- MINUS Actual Shipping Cost: Deducted based on carrier’s airway bill (even if customer received “Free Shipping”)
- MINUS Restocking Fee: If applicable (typically 15–25% of product cost)
- MINUS Payment Processing Fees: Non-refundable transaction costs
- MINUS Return Shipping Cost: If customer is responsible for return shipping
Example Refund Calculation:
Original Order Total: $100.00 (including “Free Shipping” promotion)
Actual Shipping Cost per Airway Bill: $15.00
Product Cost: $85.00
Restocking Fee (20%): $17.00
Payment Processing Fee: $3.00
Refund Amount: $85.00 – $15.00 – $17.00 – $3.00 = $50.00
5. Refund Timeline
Once approved and processed by TeaTapee.com:
- Credit/Debit Cards: 7–14 business days
- PayPal: 5–7 business days
- Other Payment Methods: Up to 14 business days
TeaTapee.com may, in rare cases, request to refund the money and perform the refund to another payment method. Processing times depend on your financial institution and are beyond our control once the refund is issued.
6. Partial Refunds
Partial refunds may be offered at our sole discretion when:
- Product has minor defects that don’t affect primary functionality
- Packaging damage occurred but product is intact and functional
- A negotiated settlement is mutually agreed upon
Full refund is not warranted based on the nature of the issue. The partial refund amount is determined by TeaTapee.com based on the severity of the issue and is subject to the same deductions outlined in Section 4.
First-Party Chargeback Fraud Policy
Zero Tolerance for Fraud
TeaTapee.com strictly fights against first-party chargeback fraud, which is illegal and can be prosecuted by law.
First-party chargeback fraud occurs when a customer receives a product or service, then fraudulently disputes the charge with their payment provider to obtain both a refund and the merchandise. This constitutes theft and fraud under applicable consumer protection and criminal statutes, and offenders may face civil litigation and criminal prosecution.
Anti-Fraud Detection and Monitoring
TeaTapee.com employs comprehensive internal and external detection systems to identify and combat fraudulent chargeback activity. We expressly reserve the right to record and monitor all movements on our website, including but not limited to: user browsing patterns, IP addresses, device fingerprints, order history, communications, delivery tracking, and activity logs. All collected data is retained in accordance with applicable privacy laws and may be used as evidence in fraud investigations, chargeback disputes, and legal proceedings.
Mandatory Contact Before Any Dispute
Customers experiencing any issue must contact TeaTapee.com directly through our contact page or live chat before initiating any chargeback or payment dispute. Opening a chargeback without prior contact and good-faith attempt to resolve the issue is considered fraud and will be treated as such.
Consequences of Fraudulent Chargebacks
- No Refunds at Chargeback Stage: TeaTapee.com will never process any refund once a chargeback has been initiated.
- Vigorous Defense of Every Claim: We will fight each case using delivery confirmation, communication records, and legal counsel when necessary.
- Transmission to Authorities: Complete order information will be transmitted to law enforcement, payment processors, consumer protection agencies, credit bureaus, and legal counsel.
- Customer Blacklisting: TeaTapee.com reserves the right to permanently blacklist any customer committing such abuses, prohibiting future orders and website access.
Order Cancellation Rights
TeaTapee.com reserves the right to cancel any order at any time during processing, packaging, shipping, or delivery without providing a motive. Cancelled orders will receive a full refund to the original payment method within 7–14 business days (if payment was processed). No additional compensation will be provided.
Exceptions and Modifications
Discretionary Exceptions:
In extraordinary circumstances, exceptions to this policy may be granted at TeaTapee.com’s sole and absolute discretion. Any exception granted does not constitute a waiver of our rights or create precedent.
Policy Amendments:
TeaTapee.com reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Changes become effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
Legal Provisions
Governing Law:
This Refund Policy is governed by and construed in accordance with applicable laws. Any disputes shall be subject to the exclusive jurisdiction of the appropriate courts.
Severability:
If any provision is found unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.
Entire Agreement:
This Refund Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and TeaTapee.com regarding refunds, returns, and chargebacks.
Customer Acknowledgment and Acceptance
By placing an order with TeaTapee.com, customers acknowledge that they have read, understood, and agreed to all terms and conditions of this Refund Policy. Your order confirmation serves as evidence of your acceptance in its entirety.
TeaTapee.com
Protecting Honest Customers, Fighting Fraud
For questions or legitimate concerns, please contact us at https://www.teatapee.com/contact or via our 24/7 live chat. We are committed to resolving all legitimate issues fairly and promptly.