TeaTapee.com Privacy Policy

Effective Date: September 4, 2025
Last Updated: April 4, 2026

TeaTapee.com (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us. It also explains your privacy rights and how applicable laws may protect you.

1. Information We Collect

We may collect, use, store, and transfer the following categories of personal data:

1.1 Identity Data
First name, last name, and similar identifiers you provide to us.

1.2 Contact Data
Email address, billing address, shipping address, telephone number, and other contact details you provide.

1.3 Transaction Data
Order details, products purchased, transaction amounts, transaction dates, payment status, and limited payment-related information provided by our payment processor.

1.4 Technical Data
IP address, browser type and version, device type, operating system, time zone, approximate location, and other technical information collected through your use of the website.

1.5 Usage Data
Information about how you use our website, including pages viewed, links clicked, referral sources, session activity, and interactions with website features.

1.6 Marketing and Communications Data
Your preferences for receiving marketing communications from us, your communication preferences, and records of correspondence with us.

1.7 Third-Party Data
Limited information provided by payment processors, fraud-prevention services, analytics providers, customer support tools, or social platforms where relevant to your interaction with us.

2. How We Use Your Information

We use your personal data only where we have a valid legal basis and a legitimate business or legal reason to do so.

To process and deliver your orders, including payment handling, shipping coordination, invoicing, and order-related communication.
To create and manage your account, where account functionality is offered.
To provide customer service and respond to questions, complaints, refund requests, or other support enquiries.
To operate, maintain, and improve our website and services, including troubleshooting, analytics, testing, and performance monitoring.
To detect, prevent, and investigate fraud, abuse, security incidents, and other misuse of our website or payment systems.
To send marketing communications, where permitted by law and, where required, only with your consent.
To comply with legal, tax, accounting, regulatory, and law-enforcement obligations.
To enforce our Terms and Conditions, Refund Policy, and other legal rights.

Where applicable under the EEA or UK GDPR, we rely on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent where required. Where we rely on consent, you may withdraw it at any time, although this will not affect processing already carried out before withdrawal.

3. Payments

Payments on TeaTapee.com are processed by third-party payment providers. We do not store full payment card details on our own servers.

When you make a payment, relevant transaction and verification information may be processed by our payment providers and related fraud-prevention or compliance services in accordance with their own privacy notices and legal obligations.

4. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, account protections, limited staff access, security monitoring, vendor controls, and other safeguards appropriate to the nature of the information we process. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyse website usage, and, where permitted, support marketing or advertising activities.

Strictly Necessary Cookies: Required for essential website functions such as cart, checkout, account login, and security.
Analytics or Performance Cookies: Help us understand website traffic and usage patterns.
Functional Cookies: Help remember preferences and improve website features.
Marketing Cookies: May be used to measure campaigns or provide more relevant content or advertising, where permitted by law.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage your cookie preferences through our consent tool where available and, in many cases, through your browser settings. Refusing non-essential cookies should not prevent access to the main website service, except where a feature depends on those cookies.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, accounting, tax, regulatory, fraud-prevention, dispute-resolution, and reporting obligations.

Retention periods may vary depending on the type of data and the reason it was collected. For example, order and transaction records may be retained for several years where required for tax, accounting, fraud-prevention, or legal compliance purposes. Marketing data is generally retained until you unsubscribe or object, plus a limited period necessary to maintain suppression records or demonstrate compliance.

When personal data is no longer required, we will delete it, anonymise it, or securely store it in a form that limits further use, as appropriate.

7. International Data Transfers

Your personal data may be processed in countries other than your own, including by service providers that support our website, payments, analytics, communications, and business operations.

Where required by applicable law, and particularly where personal data is transferred from the EEA or UK to countries not recognised as providing an adequate level of protection, we will use appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

8. Your Rights

Depending on where you live and the law that applies to you, you may have rights such as:

The right to request access to your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data in certain circumstances.
The right to object to or restrict certain processing.
The right to withdraw consent where processing is based on consent.
The right to request portability of certain data where applicable.
The right to complain to a relevant supervisory or data-protection authority.

To exercise any applicable rights, please contact us using the details below. We may need to verify your identity before responding to your request.

We may share personal data with service providers and business partners that help us operate TeaTapee.com, including providers of payment processing, fraud prevention, hosting, cloud infrastructure, analytics, communications, customer support, and email delivery.

We may also disclose personal data where necessary to comply with law, enforce our policies, protect our rights, investigate fraud or security issues, or respond to lawful requests from regulators, courts, or public authorities.

We do not sell your personal information for money. If any law applicable to you uses a broader definition of “sell,” “share,” or similar terms, your rights will depend on that law and our actual practices at the relevant time.

10. Third-Party Links and Services

Our website may contain links to third-party websites, tools, plug-ins, or services. We are not responsible for the privacy practices, content, or security of those third parties, and you should review their own policies before providing personal data.

11. Children’s Privacy

TeaTapee.com is not directed to children, and we do not knowingly collect personal data from children under the age required by applicable law without appropriate consent. If you believe that a child has provided us with personal data, please contact us so we can review and, where appropriate, delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. When we do, we will post the updated version on this page and revise the “Last Updated” date. Where required by law, we may also provide additional notice.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Privacy Contact
TeaTapee.com
Email: atyourservice@teatapee.com
Contact Page: https://www.teatapee.com/contact

By using TeaTapee.com, you acknowledge that you have read this Privacy Policy.