Last Updated: March 2026
Welcome to TeaTapee.com. These Terms and Conditions govern your access to and use of this website, including any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
1. Eligibility and Acceptance
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. By placing an order, you confirm that all information you provide is accurate, current, and complete.
2. Products and Website Information
We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information are accurate at the time they are displayed. However, product packaging, images, colours, descriptions, and other content on the website are provided for general informational purposes only and may vary from the actual product received.
All products are subject to availability. We reserve the right to modify, discontinue, limit, refuse, or cancel any product, order, promotion, or service at any time, including after an order has been submitted, where necessary for legal, operational, pricing, security, or stock-related reasons.
3. Orders and Contract Formation
When you place an order through this website, you are making an offer to purchase the selected product(s). Your order is not accepted until we confirm acceptance by email or dispatch the order, whichever occurs first.
We reserve the right to refuse or cancel any order, including in cases involving suspected fraud, pricing errors, stock unavailability, inaccurate shipping information, payment issues, or suspected violation of these Terms and Conditions.
4. Pricing and Payment
Unless otherwise stated, prices are displayed in USD. Prices, product availability, shipping charges, and promotional offers may change at any time without notice before your order is accepted.
Payment is processed securely through third-party payment providers. We currently offer payment methods that may include major credit cards and digital wallets as shown at checkout. We do not store full payment card details on our servers.
You authorise us and our payment processors to charge the total amount shown at checkout, including any applicable shipping charges, taxes, fees, or other clearly disclosed amounts.
5. Shipping, Delivery, and Import Responsibility
We ship internationally from Thailand to destinations shown as available at checkout. Delivery times are estimates only and are not guaranteed unless expressly stated otherwise in writing.
Risk of loss and title to products pass to the customer to the extent permitted by applicable law upon delivery to the shipping carrier or, where required by law, upon delivery to the customer.
The customer is responsible for providing a complete and accurate shipping address and for complying with local import laws, customs rules, taxes, duties, and clearance requirements in the destination country unless otherwise expressly stated on the website or at checkout.
We are not responsible for delays, non-delivery, seizures, or additional charges caused by customs processes, local regulations, carrier issues, incorrect customer information, force majeure events, or circumstances beyond our reasonable control.
6. Returns, Refunds, and Cancellations
Your purchase is also subject to our Refund Policy, which forms part of these Terms and Conditions. Please review our full Refund Policy at https://www.teatapee.com/refund-policy/ before placing an order.
Any approved refund, replacement, return, or cancellation will be handled in accordance with that policy and any applicable consumer protection laws that cannot legally be excluded.
7. Permitted Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
You must not misuse the website, attempt unauthorised access to any part of it, interfere with its security or operation, introduce malicious code, scrape content unlawfully, or use the website for fraudulent, misleading, or abusive activity.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, branding, product names, website design, and other materials, is owned by or licensed to TeaTapee and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, republish, modify, display, transmit, or exploit any content from this website without our prior written permission, except for personal, non-commercial use as permitted by law.
9. Product Use and General Disclaimer
Products sold on this website are presented as consumer goods or food-related products, as applicable, and not as herbal infusions unless expressly stated otherwise. Any product information provided on this website is for general informational purposes only and is not medical advice.
You are responsible for reviewing product ingredients, usage information, warnings, and packaging before use. If you are pregnant, breastfeeding, taking medication, have allergies, or have any medical condition, you should consult a qualified healthcare professional before using any herbal product.
10. Disclaimer of Warranties
To the fullest extent permitted by law, this website and all products and content made available through it are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Nothing in these Terms and Conditions excludes warranties or rights that cannot be excluded under applicable law.
11. Limitation of Liability
To the fullest extent permitted by law, TeaTapee and its affiliates, officers, employees, agents, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of the website or purchase of products.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to any order or use of the website shall not exceed the amount paid by you for the relevant product or order giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.
12. Indemnity
You agree to indemnify and hold harmless TeaTapee, its affiliates, officers, employees, agents, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms and Conditions, your misuse of the website, or your violation of any law or third-party right.
13. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using this website, you also acknowledge our Privacy Policy.
14. Third-Party Services and Links
This website may contain links to third-party websites, services, or payment providers. We are not responsible for the content, availability, policies, or practices of third-party services, and your use of them is at your own risk and subject to their own terms.
15. Force Majeure
We shall not be liable for any delay or failure to perform any obligation under these Terms and Conditions if the delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, war, civil unrest, labour disputes, carrier disruptions, power failures, internet outages, governmental actions, or customs delays.
16. Changes to These Terms
We may update these Terms and Conditions from time to time by posting the revised version on this website. The version published on the website at the time of your use or purchase will apply, unless otherwise required by law.
17. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
18. Waiver
If we do not enforce any right or provision under these Terms and Conditions, that shall not constitute a waiver of that right or provision.
19. Governing Law and Disputes
These Terms and Conditions are governed by the laws of Thailand, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of Thailand, except where mandatory consumer protection law provides otherwise.
20. Contact
If you have questions regarding these Terms and Conditions, please contact us through our contact page: https://www.teatapee.com/contact/.