Buying authentic Tapee Tea from TeaTapee.com is quick, secure and completely online. This guide walks you through every step — from choosing your pack to tracking your parcel after it ships from Thailand. If you have any questions along the way, our team is always happy to help.
Step 1 — Choose your Tapee Tea
Head to the Tapee Tea product page and select the pack size that suits you. Larger packs lower the price per tea bag and mean fewer reorders, so it is worth comparing the options. Each listing shows the ingredient blend, pack details, and brewing guidance, so you know exactly what you are ordering before you add it to your cart.
Step 2 — Add to your cart
Once you have picked your pack and quantity, select Add to cart. You can keep shopping or go straight to checkout. Your cart is saved while you browse, and you can review or change the quantity at any time before you pay.
Step 3 — Check out securely
At checkout you will enter your shipping address and contact details so we can send your order and tracking updates. Please double-check your address and email — accurate details help your parcel arrive smoothly and let us keep you updated. Any applicable shipping fees and the final total are shown clearly before you confirm payment, so there are no surprises.
Step 4 — Pay with confidence
Payments on TeaTapee.com are handled by a PCI-compliant third-party payment provider, over an encrypted connection. We do not store your full card details on our servers. At checkout you can pay using:
- Credit & debit card — major cards accepted
- Apple Pay — fast, secure one-tap checkout on supported devices
The exact methods available are always shown on the checkout page. Once your payment is approved, your order is confirmed.
Step 5 — Order confirmation
After a successful payment you will receive an order confirmation by email with your order number and a summary of what you bought. If the confirmation does not arrive within a few minutes, please check your spam or promotions folder, and contact us if you still cannot find it.
Step 6 — Dispatch, delivery & tracking
All orders are prepared and shipped from Thailand. Orders are usually processed and packed within 1–3 working days after payment is confirmed. Estimated delivery times vary by destination — typically around 7–15 days for most countries — and are listed in full on our Shipping Policy. Delivery estimates are not guaranteed, as customs and local postal services are outside our control.
Once your parcel is dispatched, you will receive a tracking link by email. You can follow your order at any time on our Shipment Tracking page.
Payment methods we accept
We currently accept major credit and debit cards and Apple Pay, processed securely through a PCI-compliant payment provider. All prices on TeaTapee.com are shown in US dollars (USD). If your card is issued in another currency, your bank may apply its own conversion rate or fees.
Is it safe to pay on TeaTapee.com?
Yes. Your payment is processed by a regulated, PCI-compliant payment provider, using industry-standard encryption. TeaTapee.com does not store your full card details on its servers. For more on how we handle your information, see our Privacy Policy.
Returns & order issues
If your order arrives damaged or incorrect, or does not arrive within the expected timeframe, please contact us so we can help put it right. The situations we can review, the evidence we may ask for, and the time limits that apply are explained on our Refund & Returns Policy page.
Need a hand?
Our support team is available Monday to Friday, 9:00am–5:00pm UK time. You can reach us by email at atyourservice@teatapee.com, through our Contact page, or via live chat on the website. Messages sent outside these hours are answered the next business day.
Tapee Tea is sold as a herbal tea beverage for everyday enjoyment. Please review the ingredient list on the product page before ordering, and see our Disclaimer and Safety & Quality information.