This page sets out the legal and company information for the website TeaTapee.com, in the interest of transparency and in line with applicable information requirements for online businesses.
Company & Legal Information
This website is owned and operated by:
- OSMOS CO., LTD., trading as TeaTapee.com
- Company Number: 0835565018181
- Registered in: Thailand
- Registered office: 20/6 Moo 5, Srisoonthorn, Thalang, Phuket 83110, Thailand
Contact
For any questions, orders, or customer-service matters, please contact us using the details below — this is the fastest way to reach us:
- Email: atyourservice@teatapee.com
- Contact form: teatapee.com/contact
- Live chat: available on TeaTapee.com during support hours
- Support hours: Monday to Friday, 9:00am–5:00pm UK time (messages sent outside these hours are answered the next business day)
Nature of Our Business
TeaTapee.com is a specialist tea retailer. We sell packaged food and beverage products — teas and botanical infusions for everyday drinking — together with brewing accessories. Our products are foods. They are not dietary supplements, medicines or treatments, and we make no health claims of any kind.
Food business operator: OSMOS CO., LTD., at the registered office shown above, is the food business operator responsible for the products sold on this website. Our teas are blended and packed in Thailand. Ingredient lists are published on every product page and printed on every pack; customers with a food allergy or intolerance are invited to contact us before ordering.
All sales are one-time purchases. We do not operate subscriptions, negative-option billing, free-trial conversions or recurring charges of any kind.
Order Fulfilment & Dispatch
TeaTapee is dispatched and shipped from Thailand. Processing, delivery estimates, destinations, and shipping charges are explained on our Shipping Policy, and you can follow your order on our Shipment Tracking page.
Payments
Online payments on TeaTapee.com are processed securely by a PCI-compliant, third-party payment provider. Accepted methods (credit and debit cards and Apple Pay) are shown at checkout. We do not store full payment card details on our servers. Prices are displayed in US dollars (USD).
Responsibility for Content
Responsibility for the content of this website lies with OSMOS CO., LTD. at the registered office shown above. While we take care to keep the information on this website accurate and current, content is provided for general information purposes as described in our Disclaimer.
Consumer Rights & Dispute Resolution
If you have a concern or complaint about an order, please contact us first using the details above so we can try to resolve it directly. Your purchase is governed by our Terms & Conditions and Refund & Returns Policy, and nothing on this website affects any statutory consumer rights that apply to you and cannot be excluded by law.
Applicable Policies
Use of this website and any purchase from it are subject to our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund & Returns Policy. Please review these documents before placing an order.