This page sets out the legal and company information for the website TeaTapee.com, in the interest of transparency and in line with applicable information requirements for online businesses.
Company & Legal Information
This website is owned and operated by:
- THAITEAS LTD, trading as TeaTapee.com
- Company Number: 16870792
- Registered in: England & Wales
- Registered office: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
Contact
For any questions, orders, or customer-service matters, please contact us using the details below — this is the fastest way to reach us:
- Email: atyourservice@teatapee.com
- Contact form: teatapee.com/contact
- Live chat: available on TeaTapee.com during support hours
- Support hours: Monday to Friday, 9:00am–5:00pm UK time (messages sent outside these hours are answered the next business day)
Order Fulfilment & Dispatch
Tapee Tea is dispatched and shipped from Thailand. Processing, delivery estimates, destinations, and shipping charges are explained on our Shipping Policy, and you can follow your order on our Shipment Tracking page.
Payments
Online payments on TeaTapee.com are processed securely by our third-party payment provider, Mollie. Accepted methods (credit and debit cards and Apple Pay) are shown at checkout. We do not store full payment card details on our servers. Prices are displayed in US dollars (USD).
Responsibility for Content
Responsibility for the content of this website lies with THAITEAS LTD at the registered office shown above. While we take care to keep the information on this website accurate and current, content is provided for general information purposes as described in our Disclaimer.
Consumer Rights & Dispute Resolution
If you have a concern or complaint about an order, please contact us first using the details above so we can try to resolve it directly. Your purchase is governed by our Terms & Conditions and Refund & Returns Policy, and nothing on this website affects any statutory consumer rights that apply to you and cannot be excluded by law.
Applicable Policies
Use of this website and any purchase from it are subject to our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund & Returns Policy. Please review these documents before placing an order.